| Definitions: |
 |
| 1. ICE |
|
|
ICE is an abbreviation for "In Case of Emergency". This phrase was coined after London bomb blasts in July 2005.
The idea is to store the word "ICE" in your mobile phone address book, and against it enter the number of the person you would want to be contacted in case of emergency.
In an emergency situation, ambulance and hospital staff will then be able to quickly find out who your next of kin are and be able to contact them.
|
 TOP |
|
|
| 2. SMS |
|
SMS is an abbreviation for "Short Message Service" and is used to send text messages to mobile phones. The message can be up to 160 characters in length, though some
services use 5-bit mode, which supports 224 characters. SMS was originally created for phones that use GSM (Global System for Mobile) communication, but now all major
cell phone systems support it.
Fortunately, text messages sent via SMS do not require the recipient's phone to be on in order for the message to be successfully transmitted. The network will hold the SMS
message, typically for 72 hours before it gets discarded. If the recipient turns on his or her phone during that time, the message will be delivered to the recipient's
mobile device at that time. Most cell phone companies allow you to send a certain number of text messages every month for no charge. Though it would be a good idea to find
out what that number is for your service plan before you go text message crazy.
|
| TOP |
|
|
| 3. SMTP |
|
|
Simple Mail Transfer Protocol, a standard defined for transmitting email on the Internet. Typically, it is secured via authentication though corporate environments prefer
to avoid relay.
|
| TOP |
|
|
| 4. SSL |
|
|
Secure Sockets Layer. An industry standard designed to secure data transmissions over the Internet.
|
| TOP |
|
|
| 5. AES |
|
|
Advanced Encryption Standard. A new industry standard as identified by National Institute of Standards and Technology. For details, visit:
http://csrc.nist.gov/CryptoToolkit/aes/round2/aesfact.html.
|
| TOP |
|
|
| 6. 3G Wireless |
|
|
Third Generation wireless technology, designed to provide greater throughput with enriched flexibility. For CDMA based networks, this is Express Network (1xRTT)
while for GSM based networks, this is GPRS.
|
| TOP |
|
|
| 7. Bluetooth |
|
|
Bluetooth is a standard for radio communication between various devices like Computers, Printers, PDA's and more. Data is transmitted at a special frequency between
Bluetooth enabled devices (without cables).
|
| TOP |
|
|
| 8. 802.11b (Wi-Fi) |
|
|
802.11b is an IEEE standard specification created for wireless, Ethernet local area networks in 2.4 gigahertz bandwidth space. It is a way to connect our computers
and other gadgets to each other and to the Internet at very high speed without any cumbersome wiring. Wi-Fi is an abbreviation for Wireless Fidelity and implies
802.11 interoperability.
|
| TOP |
|
|
| 2. Firewall |
|
|
Software designed to create barriers to prevent unauthorized access to a network.
|
| TOP |
|
|
| 10. Soft Reset |
|
A soft reset is similar to restarting a desktop computer. It's the most useful trick in your toolbox for fixing a variety of issues.
Soft resets usually do not affect your personal data on your device, unless your battery is low. If you see battery warnings, change or charge your batteries immediately
even if there is an error message onscreen. Also, it's a good practice to perform a HotSync operation before any reset (assuming that synchronization is not the problem
you are trying to fix).
- Use an unfolded paper clip, or the reset tool at the tip of your stylus.
- Gently press RESET button inside the hole on back panel of your device.
- All data on your device should be retained. If you do lose data after a soft reset, you may have a more serious issue with your hardware that requires a repair.
- After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.
For more details, visit: Palm Web Site.
|
| TOP |
|
|
| 11. Hard Reset |
|
A hard reset erases everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings.
Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.
-
Hold down the power (on/off) button on your device.
Note: For Treo 600 smartphones, hold down the button on the top of the device next to the antenna.
-
While holding down the power button, turn over your device so that you can see the back of it. Still holding the power button, use an unfolded paper clip or a
similar small object, to gently press the RESET hole on the back.
-
When the Palm Computing Platform or Palm Powered logo appears, release the power button.
-
A message will appear warning that you are about to erase all the data stored on your handheld. In response, Press the UP button to complete the hard reset, erasing
everything on your device.
-
Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.
For more details, visit: Palm Web Site.
|
| TOP |
|
|
| 12. System (Warm) Reset |
|
A Warm or System reset tells your device to stop what it's doing and start over again, bypassing any system extensions. This can help you with "boot loop" errors, allowing
you to remove any recently installed third-party applications that might be causing the problem.
- Press and hold the UP button on the front panel of your device.
- While holding the UP button, use an unfolded paper clip, or the reset tool at the tip of your stylus, to gently press the RESET button inside the hole on the
back of your device.
- The Palm Computing Platform screen will appear. Release the UP button when you see the circular Palm Powered logo.
- Because this reset is a bit awkward to perform, sometimes it doesn't actually happen when you think it does. Test to see if it worked:
- Open the Applications launcher.
- Choose the application named "Prefs."
- Access the General preferences.
- Tap on the pick list for Beam Receive. Choose "On." If it still displays "Off," then your device was correctly system reset.
- Once you've tested that the system reset worked, perform a soft reset. Otherwise, some functions will not work.
Sometimes a system reset fails to break out of a loop. These extra steps may break the loop without having to perform a full hard reset.
- Perform the first part of a hard reset but stop when you see the option to press UP to erase all data.
- Then perform a system reset as described above but make sure to depress the RESET pin first and then the UP button; otherwise you will complete the hard
reset. Be careful! Don't accidentally perform a hard reset, or you will lose all data on your device.
For more details, visit: Palm Web Site.
|
| TOP |
|
|
| 13. Battery Disconnect Reset (For Treo 600 Only) |
|
A battery disconnect reset is a last resort step you can take to cut battery power, wipe all data, and regress a Treo 600 to its factory-fresh state. It only works on a
Treo 600 smartphone.
Please note: A battery disconnect reset will erase everything on your smartphone, and also reset the wireless radio and disconnect the internal battery. All your
data will be removed, and your formats, preferences and other settings are restored to their factory default settings. Do not perform a battery disconnect reset unless
you've backed up your data, or you're willing to lose everything.
You will not be able to turn your Treo 600 back on until you connect it to a power adapter, so do not perform this type of reset if you're not near a power source and
your Treo 600 charger.
To perform a battery disconnect reset:
- Disconnect your Treo 600 from the AC charger.
- Hold down the K and Backspace keys simultaneously. (Note: for French AZERTY keyboard, press K and M; for other language overlays, please refer to the
customer support for your region).
- While continuing to hold down the K and Backspace keys, press the RESET button inside the hole on the back panel of your Treo 600 device.
Note: This is hard to do. It is made to be very awkward to avoid having it happen by accident.
- Continue holding down K and Backspace. The screen will flash white briefly, and then go black. Release K and Backspace after this happens. Your Treo will appear to be
"dead" and the screen will not turn on. If you see any activity such as the screen turning back on the reset was performed incorrectly; try again.
- To revive your Treo 600, connect it to the AC charger and plug the charger into a socket. The screen will stay blank for several seconds (as long as half a minute),
then it will turn on. The LED will glow solid red, indicating charging.
- Finally, follow the steps for recovering after a hard reset (a battery disconnect reset is an extended type of hard reset).
For more details, visit: Palm Web Site.
|
| TOP |
|
|
| 2. Zero Reset (For Treo 650 Only) |
|
A zero out reset will regress a device that has non-volatile memory to its factory-fresh state. When done correctly, it completely rewrites your device's internal memory
with zeros and ones, ensuring that any data is expunged. It should be used only if you want all information completely obliterated (example: you're selling your handheld,
or you're sending it in for repair, and want to protect your privacy).
Warning: A zero out reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory
default settings. Don't perform a zero out reset unless you want to eradicate everyting.
- Read through these instructions before attempting the reset. This method of zero out reset is extremely awkward to perform. It has been designed as such to
avoid having it happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
- Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
- Press and hold the Power button and UP on the 5-way navigator.
- While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't
slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync
operation should not begin.
- While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your Treo 650 device.
This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
- Release Power, UP and HotSync.
- If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if
it's connected to power. It will appear to be "dead." (any other activity such as the Palm OS logo or a rainbow-colored Boot Log screen appearing means the reset was
performed incorrectly; try again).
- Your device will appear "dead" for several minutes (up to 10 minutes). During this time, your device's internal memory is being reformatted. If your device doesn't
appear "dead" for several minutes with the screen completely blank, the zero out reset was performed incorrectly; try again.
- After several minutes, your device will "wake up" and the Palm and Palm Powered logos will appear as if you had performed a hard reset. Eventually, you'll be taken
to a series of screens to calibrate the touchscreen and set date & time.
- If you want your handheld to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering after a hard reset (a
zero out reset is a special type of hard reset).
For more details, visit: Palm Web Site.
|
| TOP |
|
|
|
| General Questions: |
|
| 1.What is Warden? |
|
|
Warden is an enhanced security solution for mobile devices operating on Palm OS and Windows Mobile devices. It upgrades the default security software on the device to
provide complete security, regardless of network coverage, for unauthorized access to voice and data, remotely.
|
| TOP |
|
|
| 2. Will Warden work on my mobile? |
|
|
Yes, for mobile phone devices based on Palm OS and Windows Mobile. Warden provides uncompromising security for mobile data and phone calls, both inbound and outbound calls.
|
| TOP |
|
|
| 3. What does Warden do for me? |
|
|
Warden protects your Treo from unauthorized use. It empowers you to secure your supported mobile even after it has been misplaced or lost. You have the option to destroy
the device data remotely and control the presentation of your locked mobile device remotely.
|
| TOP |
|
|
| 4. What happens when my SD Card gets removed? |
|
|
By default, Warden secures device when the SD Card is removed. This is based on configuration setting within Warden for Lock Criteria. User has the option to configure it
as per personal preference.
|
| TOP |
|
|
| 5. What if the device with Warden security gets reset? |
|
By default, Warden secures device upon reset. This is based on configuration setting within Warden for Lock Criteria. This applies for Soft Reset.
For Warm or System Reset, the device will continue to remain locked if it was locked prior to the reset.
For Hard or any other Reset, all your private device data will get destroyed as your device gets restored to factory default state, thereby eliminating any chance of
getting your private data in unauthorized hands.
|
| TOP |
|
|
| 6. Can I secure my Treo device outside U.S. & Canada? |
|
|
Yes. In context of operation, the software will work fine on the supported mobile devices worldwide and has no restrictions for location.
|
| TOP |
|
|
| 7. Can I evaluate a fully functional copy before I buy it? |
|
Yes. You are welcome to try it before you consider buying it. It will help you confirm your expectations with the deliverables.
Warden includes a 30-day money-back guarantee option to ascertain your total satisfaction. The only limitation with the evaluation software is time restriction of 15-days.
Should you consider purchasing it at that time, you may plug in your license key without having to reinstall the software.
|
| TOP |
|
|
| 8. Do I have to reinstall if I purchase after evaluate? |
|
No, you do not have to reinstall the software if you purchase the software after evaluation. Simply plug in your license key that is provided with the purchase to enable
the license.
Please note that Warden includes a 30-day money-back guarantee option to ascertain your total satisfaction.
|
| TOP |
|
|
| 9. How is Warden Security Solution licensed? |
|
|
Warden Security software is licensed per device.
|
| TOP |
|
|
| 10. What is cost of Warden Security Solution? |
|
|
Standard Edition is available for US $24.95. Few options prevail based on the platform (Palm OS and Windows Mobile).
|
| TOP |
|
|
| 11. What is the cost of upgrade for Warden Security Solution? |
|
|
Users may upgrade their Warden Security software for their elected platform. The cost option varies based on current edition and desired edition.
|
| TOP |
|
|
| 12. Where can one purchase Warden Security Software? |
|
Warden Security may be purchased from:
|
| TOP |
|
|
| 13. What is the cost for secure message transmission from this site? |
|
|
None. It is a free service available for the convenience of Warden Users. You may also send clear-text SMS messages to Lock your mobile device from this site.
|
| TOP |
|
|
| 14. Most devices have built-in security applicaion. Why use Warden? |
|
All mobile devices have a security application that is very limited in value and features. Your mobile empowers you to do is much more. Warden is designed explicitly
for your Palm OS and Windows Mobile devices - it upgrades the existing security solution with many more enhancements, features and capabilities. It provides a much more
robust and a super secure solution to give you the peace of mind knowing that your data is safe.
With Warden, you can secure your mobile remotely, for both voice and data, even after it has been misplaced, stolen or lost. Warden helps you to maintain confidentiality
of your personal, private and corporate data, preventing unauthorized access, control your device presentation and a whole lot more.
|
| TOP |
|
|
| 15. Which platforms and devices are supported by Warden? |
|
At this time, Warden is avilable for Palm OS and Windows Mobile 5.0 and 6.0, both Smart Phone and Pocket PC devices.
It supports all Palm Centro and Treo devices (Palm OS and Windows Mobile) and supports all Windows Mobile devices that have a minimum screen width of 240 pixels,
|
| TOP |
|
|
|
| Warden Security: |
|
| 1. What is current version of Warden? |
|
Warden Security for Palm OS platform is Version: 2.1.1026.
Warden Security for Windows Mobile platform, Pocket PC is Version: 1.5.1076.
Warden Security for Windows Mobile platform, Smart Phone is Version: 1.5.1089.
|
| TOP |
|
|
| 2. How do I know my version of Warden? |
|
|
To know the version of Warden on your mobile, go to Warden, enable menu, select Options menu - About Warden.
|
| TOP |
|
|
| 3. How can I install Warden on my mobile? |
|
You may install Warden on your mobile device by one of the following ways:
Option 1: Over-The-Air:
- Open web browser on your mobile and go to: http://LockMyMobile.com
- Follow link for download to retrieve the software directly to your mobile.
- Save and launch it from your downloaded applications.
Option 2: Install via download to your desktop computer:
- Use your preferred browser and go to: http://LockMyMobile.com
- Follow link for download to retrieve the software to your desktop.
- Follow the process to install the software to your device during its next synchronization.
|
| TOP |
|
|
| 4. How do I uninstall Warden from my mobile? |
|
To uninstall Warden, please follow the steps listed below:
- For the Palm OS platform, Go to Warden – enable menu – Select Options – Uninstall.
Select Yes and follow steps. It will lead you to soft reset and Warden will be removed at this time.
- For the Windows Mobile platform, Go to the START – Settings – Remove Software.
Select Warden Security and follow the steps. It will lead you to uninstallation.
Note: The above process will un-register Warden from SMS notifications prior to uninstall and will restore original device default security application.
|
| TOP |
|
|
| 5. Why does Warden demand registration? |
|
Warden Security provides options to manage and control your device data remotely. Warden Registration data is used to authenticate user request to guard against illegit
or unauthorized requests to lock and control your mobile device.
There is no point in having a security solution that does not evolve with changing times. With your registration, you will be notified of new software updates at your
registered email address.
|
| TOP |
|
|
| 6. What conditions will lock my mobile device? |
|
By default, Warden secures your mobile device based on following conditions:
- After System Reset
Device will lock itself on system reset.
- On SD Card Removal
Device will lock itself when the SD Card is removed.
- On Network Outage
Device will lock itself when it goes out of Network coverage.
- On Wireless Mode Off
Device will lock itself when the wireless mode is powered off.
- On Remote Lock
Device will lock based on remote instructions transmitted.
All ofthe above options are user configurable to a much finer degree.
Additionally, the device may also be locked, as desired by the user, by:
- Manually
Device is locked on-demand fromw within Warden.
- Automatically
Device is locked based on scheduled time, power off, lapse of use, etc.
Warden empowers the user to maintain total control on its locking abilities as well as the device lock screen presentation.
|
| TOP |
|
|
| 7. Any conditions that can unlock my device? |
|
By default, Warden secures your mobile device and retains it as secured. But the following conditions could unlock a secured Palm powered device (with options to prevent the same):
- As per user configuration
User may configure Warden to unlock their device at any predefined time for a specific interval. This is designed to permit other applications that demand
screen contention to execute at that time, like Backup. It is disabled by default but the user may change it at any time.
Note: It will unlock only when the device is not locked remotely, as in, be in users' possession.
- Third party applications that interface with phone application
Some third party applications interface with phone application and do not relinquish control. They may claim control when a call is initiated, is in session, or is
being terminated, and prevent Warden from retaining control on a secured device. This can jeopardize device security. Users are urged to check if this behavior
is expresed by their device by performing the steps listed below:
Secure device by clicking on Lock and Turn Off. Click on Call Owner. During, before and after the call, press the home button to see if device security fails.
If it fails, than your device has some third party application that jeopardizes security. In that case, you may either disable all calling options from Warden
or identify and uninstall third party application that demands phone control.
Users affected by this problem should note that above limitation stems from the Palm OS. Warden installed on a device after hard reset will not express such behavior.
The above does not apply to Warden operating on Windows Mobile Platform. Being a multi-tasking and scalable environment with well-designed interfaces, Windows Mobile
provides a much more robust and better environment. Furthermore, its approach to application deliverables makes it easier for the third party community to work in harmony
to deliver better value to its users.
|
| TOP |
|
|
| 8. How can I change my Warden password? |
|
|
On your handheld, go to Warden application and tap on Password setting. Your current password will be required before accepting any changes.
|
| TOP |
|
|
| 9. What are the limitations on use of Warden? |
|
Warden is licensed per device. It may be used Worldwide except the following T7 Countries as identified by the U.S. Bureau of Export Administration:
- Cuba
- Iraq
- Iran
- Libya
- North Korea
- Sudan
- Syria
Note: The above export information is subject to change.
Warden may be remotely secured via SMS, which requires Wireless Coverage. Contact Corsoft for options to transmit SMS messages outside United States.
|
| TOP |
|
|
| 10. Any constraints on use of Warden License? |
|
Warden license is intended for use per device and for a specific platform. Once enabled, it is associated with your mobile phone number and the email address used for
registration. You may reinstall or update the software as long as it is associated with the same mobile number and email address.
Please note: Any change in either the mobile platform, mobile phone number or registered email address, would demand a purchase of a new Warden License Key.
|
| TOP |
|
|
| 11. How does the delayed lock setting operate? |
|
|
The delayed option operates in a pattern that is similar to Palm Preference - Power setting for "Auto-Off after". It waits for the user specified amount of time to see
if the device is "not used" during that time, then it locks itself.
|
| TOP |
|
|
| 12. What is my Warden User ID? How can I set it? |
|
Warden User ID is assigned to each device during registration. To check your Warden User ID, go to Warden - enable menu - Select Registration.
This will present your Warden User ID.
Warden ID is a unique identity and cannot be set by the user.
|
| TOP |
|
|
| 13. How many contacts can I define for my ICE list? |
|
|
At this time, Warden can support over six contacts for your ICE (In Case of Emergency) list, which is presented on the locked screen.
|
| TOP |
|
|
| 14. Will Warden permit auto-backup application to execute? |
|
Yes, for the Palm OS platform. It will only permit this if the device is not locked remotely.
This feature is not applicable for Windows Mobile platform (as it is a multithreaded system).
|
| TOP |
|
|
| 15. What is a remote secure message? How can it be sent? |
|
|
SMS messages for remote device management that are encyphered using block cipher before transmission are termed as Secure messages. Transmission of Secure messages
requires authentication with users' registered email address and can only be sent from LockMyMobile site.
|
| TOP |
|
|
| 16. What is a remote Cleartext message? How can it be sent? |
|
|
SMS messages for remote device management that are transmitted in clear text are termed as Cleartext messages. No authentication is required to use this option and it may
be used regardless of pending acknowledgement.
|
| TOP |
|
|
| 17. Do I have to rely on LockMyMobile Web Site to secure my device? |
|
No, not really. You can also lock your device by simply calling a landline number. You can also send SMS messages to your device from any other device (presuming you
feel okay borrowing someone else's device to send a lock request to your lost device).
LockMyMobile Web site is the only site where you can transmit secure messages to your mobile devices. Secure messages are encyphered to prevent anyone from reading them
(unlike the clear text messages).
|
| TOP |
|
|
| 18. Can I register Warden without using my device data connection? |
|
Yes. An option to register manually exists at www.LockMyMobile.com/register.
Note: The above option is only applicable to Palm Powered devices.
|
| TOP |
|
|
| 19. Is it possible for an administrator to manage multiple devices? |
|
|
Yes, with Warden Administrative interface (available for Palm OS platform at this time), you can manage and control multiple mobile devices within your organization.
Contact Corsoft Support for more details.
|
| TOP |
|
|
| 20. What is the difference between a "License" and an "Access" key? |
|
Warden License Key is of the format: "XXXX-XXXX-XXXX-XXXX". It is 16 digits long and is provided on purchase. It is the first key required for registration.
Warden Access Key is of the format: "XXXXXX-XXX-XXXXXXXX". It is 17 digits long and is sent via email AFTER Warden is registered manually.
Warden Access Key is NOT required for Windows Mobile platform.
|
| TOP |
|
|
| 21. Can I post custom message on my locked device in place of clock? |
|
Absolutely YES. Go to Warden application – enable menu – Select Options - Configure and enable the option for Lock Message. Click on the setting on the far right to
define any message you wish to have presented on lock screen.
Please Note: The maximum presentable area comprises of about three lines, not exceeding a total of 80 characters.
|
| TOP |
|
|
| 22. Will my phone ring if I call my device after it is locked remotely? |
|
Absolutely YES. Provided, the option to Receive Calls from Owner has been enabled in the When Locked section within Configuration interface.
Owner phone numbers are identified from the business card as defined within the Contact application. Owner may call from any number defined like Home, Work,
Other, etc. All other calls will be routed to voice mail without having them ring on the device (as per default remote lock configuration).
|
| TOP |
|
|
| 23. How does remote lock option work with LockMyMobile.com site? |
|
Warden uses SMS to secure device remotely. The following criteria must be met for remote security:
- Though enabled by default, remote security option should not be disabled on the device.
- SMS message must be well formed - it may be the default or user defined custom message.
- Warden password specified within SMS must be valid when the message is received on device.
LockMyMobile.com provides an easy to use interface to transmit an SMS message to secure a device remotely. The transmission is managed via
a wireless network gateway which then delivers the message to the target device. This web (IP) to wireless network connection is retained
on a rather secure and reliable backbone. Unfortunately, not a single wireless network operator worldwide guarantee the delivery os an SMS
to a device on their network. This is regardless of where and how the message was originated and could be for many reasons, including the
fact that the device may be out of coverage or is powered off. The network will keep trying to deliver SMS after short duration and will
give up after 72 hours.
Message originated on any wireless device traverses an alternate path for delivery as compared to the IP to wireless network route described
above. Depending on the network, it may have less latency and be much more responsive and dependable. Unfortunately, it requires having
another phone to deliver SMS.
To improve users dependability to secure their device remotely, Warden includes an option to customize the format of remote message. This
minimizes the need to remember defualt message format. Users are encouraged to retain remote security with Cleartext option so when
required, they may be able to use their friend's mobile phone to deliver that SMS message to their device remotely.
|
| TOP |
|
|